Store Policies

From refunds and returns to safeguarding your information, we want you to feel comfortable and confident working with us. Tiny Jewel Box will never share your information with any third party. By sending your information, you are agreeing to be contacted by Tiny Jewel Box, in order to answer your questions and to be updated about Tiny Jewel Box programs and events.

STORE POLICY

• Refunds within 7 days, exchanges within 30 days, when accompanied by a valid receipt. Holiday refunds up until January 11, 2025. After January 11, exchange only until January 31, 2025 (except for non-Rolex Certified Pre-Owned, this follows normal refund policy during the holidays) .
• Eligible Rolex Certified Pre-Owned returns are only accepted within 7 days of sale for a refund or 30 days of sale for an exchange. Returned items must be in unworn/unaltered condition with all boxes, guarantees, hang tags, and papers. Acceptance subject to a Tiny Jewel Box manager approval. A $750 Re-Certification Fee will apply to any return/exchange of Rolex Certified Pre-Owned watches.
• No returns on sized or engraved items, special orders, or merchandise altered in any way.
• Corporate merchandise cannot be returned or exchanged.

Online Policy

• Refunds within 7 days, exchanges within 30 days, when accompanied by a valid receipt.
• No returns on sized or engraved items, special orders, or merchandise altered in any way.
• Corporate merchandise cannot be returned or exchanged.
• Eligible Rolex Certified Pre-Owned returns are only accepted within 7 days of sale for a refund or 30 days of sale for an exchange. Returned items must be in unworn/unaltered condition with all boxes, guarantees, hang tags, and papers. Acceptance subject to a Tiny Jewel Box manager approval. A $750 Re-Certification Fee will apply to any return/exchange of Rolex Certified Pre-Owned watches.
• The customer is responsible for return shipping fees (see details in the shipping section).

For your convenience, we also offer online returns in the store.

CUSTOMER SERVICE

• Repairs: Jewelry and Watch repairs on premises.
• Gift Wrapping: Our signature gift-wrap is available on any of our products upon request.
• Shipping: Available within the United States. Rates vary depending on destination, speed of delivery and value of item(s).
• Custom Jewelry Design: Tiny Jewel Box has a full service custom design department. Please call 202-393-2747 or email [email protected] to consult with our designer.
• Engraving and Etching: Tiny Jewel Box provides engraving and etching services on items purchased through our store. Not all items may be personalized. Please call 202-393-2747 or email [email protected] for an estimate.

ETHICAL SOURCING

When it comes to responsible practices within our industry, we take our job very seriously. We want you to know where we stand so you can feel comfortable with every purchase you make with us. Learn more here.

THE TINY JEWEL BOX CONFLICT-FREE DIAMOND POLICY

At Tiny Jewel Box, we only purchase diamonds through suppliers who, like us, adhere to and enforce the standards established by the Kimberley Process, an initiative established by the United Nations General Assembly in 2003 to monitor the buying and selling of diamonds. This process, which tracks diamonds from mine to market, ensures that all of our diamonds are warranted to be conflict-free.

CORAL

Tiny Jewel Box does not sell any coral products. We understand that unsustainable coral harvesting can critically damage important marine ecosystems and we work to increase awareness about coral conservation and the role that the jewelry industry can play in its protection.

IVORY

While trading in antique ivory remains legal, Tiny Jewel Box does not engage in the practice in an effort to discourage its use in any capacity.

REPAIR POLICIES

NOTICE OF LIMITED LIABILITY

• I agree that the approximate values and description of the item(s) are correct, and I accept the terms and conditions as written below.
• This store, including the employees, accepts no responsibility for the condition or identification of jewelry or stones upon receipt. Items are submitted to this store for repair only and we will not act as an insurer of the items listed on reverse.
• All articles which are antique, irreplaceable, fragile, of a brittle nature or susceptible to damage from light, heat, moisture, or caused by an inherent condition are accepted on condition that customer accepts all risks with respect to any services requested to be performed.
• Responsibility for loss, theft, or damage is accepted by us only when due to our negligence. Any damage or loss due to this store’s negligence will be limited to the cost to repair or replacement of the item.
• I understand that under certain circumstances the item(s) may be sent to a third party for repair.
• All repairs are guaranteed for one year under normal wear and tear.
• Special orders, sizings, alterations and engraving to original merchandise are FINAL SALES.
• Not responsible for articles left over 120 days.
• No article can be picked up without this receipt.